Returns/Refund & Delivery Policy

Due to the nature of our business, please choose carefully as we do not issue credit, exchange or refunds on items. However, you are entitled to a full refund including shipping costs if the item is faulty or goods fail to be of acceptable quality. Any product you return must be in the same condition you received it and in the original packaging within 7 days of receiving it. 

If you encounter any issues with your order or delivery, please contact us at or 0499 579 020.


Delivery Policy

You will receive a confirmation email directly after you have completed the purchase. If you do not receive it into your email inbox, please check your spam folder. Orders will be processed within 24 hours of being placed. Delivery time will vary upon your location and may take between 3-7 days. 

Organic Shack delivers Australia wide using Australia Post Services. All orders above $149 will receive free shipping.